Frequently Asked Questions
- 1. How do I contact someone at MO HealthNet Health and Wellness Program?
- 2. What is a Health Care Home Provider?
- 3. What if a specialist is needed?
- 4. What if participants don’t have transportation to their medical
appointments?
- 5. What if a participants needs medical advice in the middle of the night
or while out of town?
- 6. Should participants go to the Emergency Room when their health care
provider isn’t available?
- 7. I need outpatient Behavioral Health treatment now. What should I do?
1. How do I contact someone at MO HealthNet Health and Wellness
Program?
To contact MO HealthNet Health and Wellness Program call 1-800-447-6804 anytime
day or night.
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2. What is a Health Care Home Provider?
At MO HealthNet Health and Wellness Program, a Health Care Home Provider is the
doctor, nurse or clinic who will be the participant’s main health care provider.
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3. What if a specialist is needed?
Your Health Care Home provider will make a referral to a specialist.
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4. What if a participant doesn’t have transportation to
their medical appointments?
MO HealthNet Health and Wellness Program may be able to help you with transportation
to and from your healthcare appointments. Please contact us a 1-800-447-6804 for
more information.
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5. What if a participant needs medical advice in the middle
of the night or while out of town?
Participants should always call their health care providers first. Their provider
will tell members what to do. Participants can also call Community Health Line,
our 24-hour health advice line. Medical personnel are always available to answer
health questions or to help with health problems. Their number is 1-800-455-2476.
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6. Should participants go to the Emergency Room when their provider
isn’t available?
In a true emergency, call 911 or go to the nearest emergency room. Emergency care
is given for a medical emergency when a participant believes his/her health is in
serious danger – when every second counts. Examples of emergency situations
include:
- Chest pains
- Stroke
- Problems breathing
- Bad burns
- Deep cuts or heavy bleeding
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7. I need outpatient Behavioral Health treatment now.
What should I do?
Call us at 1-800-447-6804 for a list of contracted providers.
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